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東京都 ／ インドネシア ／ シンガポール ／ タイ ／ インド ／ 中国 ／ ベトナム ／ マレーシア …

●Purpose of Duties： The CX Insights Measurement Lead is responsible to manage an effective measurement system globally which includes both the bottom up as well as （future） top down measurement approach. S/He will be the guardian of the overarching measurement methodology and owns the respective measurement blueprints from a global perspective. S/He will also provide guidance for effective program management which includes the regular revision of local regional and global survey statistics response rates and whether the program generates key insights for continuous improvement actions on operational and organizational level. S/He will be the first point of contact for the Regional CX Leads to discuss and align changes in the blueprints helps with both implementation （new launches） as well as revisions or relaunches of key measurement elements （around surveys dashboard set up and closed loop processes）. Moreover s/he will take the role of a system specialist / ‘power user’ with special admin rights in the system to support the local and regional teams with enhancements; and fully understand the capability building requirements in the region. S/He will also own the relationship with Qualtrics / implementation managed service vendor （e.g. commonFont） and is first point of contact from MCG side. For the top down measurement approach the CX Insights Measurement Lead will be responsible for guarding the overall methodology and blueprint support the Regional CX Leads to ensure the consistent roll out across regions and share best practices. ●Job Overview： ・Design overarching CX measurement methodology to ensure scalability and actionable insights can be derived from the measurement system. ・Monitor measurement system effectiveness on a local regional and global level and continuously optimize processes and measurement design elements （around measure monitor analyze act）. ・Develop respective CX measurement capability building program and keep track on…

Qualifications: Ability to translate data and insights into actions and recommend on optimization of customer experience extensive experience with customer satisfaction measurement methodology roll out and scalability excellent coordination communication and presentation skills Desirable: Be able to prepare and give presentation in English and Japanese We are looking for people who: Self starter with the ability to collaborate empathy and strong listening skills creative and flexible thinker

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