Companies and organizations today struggle to keep up with the evolving needs and rising expectations of their digitally empowered customers, employers, and partners. To drive loyalty, acquisition, and retention across their value chain, firms have no choice but to have a strategy around how they will proactively design, manage, and design experiences for all of the actors in their ecosystem. These circumstances are the genesis of the go-to-market BXT strategy, which leverages our deep global expertise in the areas of Business ("B"), Experience ("X"), and Technology ("T"), to deliver more holistic value to our clients.
[What is the Experience Center?]
Experience Center ("EC") is an ecosystem of talent, environment, and solutions, combining the best of agency and consultancy to help clients create next-generation experiences for customers, employees, and partners. The EC serves as a center of excellence, innovation hub, and sandbox for clients to work with experienced designers and strategists to generate bold new visions, explore new value propositions, develop prototypes and design new digital assets that will elevate experiences for their customers, employees, and partners.
[Roles and responsibilities]
The role and the responsibility of the experience strategy senior associate/manager are to support the development and delivery of international or English-speaking opportunities for the Tokyo Experience Center (EC). This individual will work closely with the Managing Director and EC team to identify, coordinate, develop, and deliver experience strategy and design opportunities for clients across industries such as healthcare, insurance, manufacturing, technology, banking, and others. The individual for this role should demonstrate a passion for continuous learning, be comfortable working in a creative and often ambiguous environment, and have an entrepreneurial spirit to work independently.
⮚ Global mindset and business-level English language ability, both written and verbal
⮚ Logical thinker with creative problem-solving skills
⮚ Entrepreneurial spirit to work confidently independently, efficiently, and productively
⮚ Strong communications and an ability to clearly, simply, and logically communicate (written and verbally) complex strategy or design concepts in an easy to understand manner to clients and colleagues
⮚ Comfortable working under the tight deadlines of a deal/project environment
⮚ Prior project experience or education working with design thinking, agile, or iterative design/development
⮚ Comfortable working a fluid, creative, and often ambiguous environment
⮚ Work effectively within cross-functional and cross-border (global) teams, bringing your experience strategy expertise to a variety of changing and business challenges
【“Nice to Have” Skills and Experience】
⮚Working knowledge of the Japanese market.
⮚ Previous consulting or agency experience in areas such as customer/employee experience, digital transformation, the organizational design would be advantageous
⮚ Product design, development, or management skills around the launch of new IoT products and services
⮚ Workshop facilitation experience on topics such as design thinking, service design, or user-centric topics
⮚ Relevant recent education/executive education from an international university or organization outside of Japan
[Client and work]
Our core service portfolio includes:
・Experience Strategy: Customer experience research, personas, journey maps, experience strategy, usability testing
・Experience Design + Prototyping: Visual + experience design, concept prototyping, experience visioning
・Collaborative Design: workshop design + facilitation, ideation + visualization, co-creation + planning