Service Delivery leader Collaboration and Adoption

募集要項

• 仕事内容

  This job is in India, Bangalore
  What you will do
  ・Work with leadership & stakeholders to define what Microsoft 365 services and features should be implemented
  ・Promote the value of Microsoft 365 services and products with promoting value through customer experience
  ・Hold good understanding of Microsoft 365 services, assist customers with questions and suggest the best products for their needs
  ・Review customer complaints and concerns and seek to improve all aspects of the customer experience
  ・Promote good user base for Microsoft 365 Products and locate Champions to share the products benefit and bring in community value
  ・Be the subject matter expert for the service portfolio in interaction towards UD, supplier and other stakeholders
  ・Oversee management of service incidents & problems with the supplier, notably handling of related escalations
  organizations in review of proposals and in case of delivery escalations
  ・Financial, contractual and commercial management of services
  ・Forecast, budget and follow up on volumes and total costs and give input to Capacity Management
  ・Follow-up on volumes and total costs for services consumed by UD: approve volumes invoiced by supplier and ensure corrections when needed
  ・Define forecast of futures volumes and costs and give supplier input to Capacity Management
  ・Drive volume optimization
  ・Make proposal to change or add Resource Units for own area if needed in collaboration with the SAL
  ・Participate in negotiations with supplier about new/modified services and related terms and conditions including pricing, penalty schemes, service quality indicators, with impact spanning the full partnership term
  ・Prepare product budget for his area and follow-up actuals
  ・For onetime requests above some level and complexity, validate that proposals comply with the contract
  ・Contribute to define and explain the charge back model to internal customers of services within the SDLs responsibility.

• 職種分類

  IT・Web・ネットワークエンジニア ＞ オープン・WEB・モバイル系 ＞ プロジェクトリーダー・マネージャー（オープン・WEB・モバイル系）

• 業種分類

  自動車・自動車部品・輸送用機器

• 年齢

  30歳～55歳まで
  【年齢制限理由】
  例外事由 3号 ロ
  技能・ノウハウの継承の観点から、特定の職種において労働者数が相当程度少ない特定の年齢層に限定し、かつ、 期間の定めのない労働契約の対象として募集・採用する場合

• 応募条件

  必要な経験・能力
  To be successful in this position you need to have proven knowledge of service transition, and continuous service improvement (ITIL) and proven experience working with ITIL-aligned service runtime activities.
  ? Ability to listen, cooperate and support decisions making
  ? Good communication skill
  ? Good practice in negotiation and facilitation of decision making.
  ? Ability to convince and manage stakeholders in scope.
  ? Experience working in a global environment.
  ? Ability to deal with multi-cultural context
  ? Proven experience working in a global environment from an IT or business point of view.
  ? Experience of running Business with financial accountability.
  ? Knowledge of ITIL processes and ServiceNow.
  ? Good knowledge in managing relationship and negotiations with supplier(s)
  ? Ability to get things done and execute as planned
  ? Ability to drive supplier personnel in joint activities
  ? Ability to manage cost centers / product responsibility.
  語学力：要
  Necessary technical/functional/language skills
  会話、文章ともにネイティブレベルの日本語スキル
  ビジネスレベルのプレゼンテーション資料スキル
  ビジネスレベルのPCスキル、MS　Word,　Excel,　PowerPoint

• 年収

  ～9999万円
  年俸制
  昇給：あり

• ポジション

  メンバー

• 雇用形態

  正社員

• 勤務地

  埼玉県
  上尾

• 勤務時間

  08:45-17:45
  [実働時間]時間分
  コアなしフレックス勤務制度
  残業時間：10h-30h

• 休日・休暇

  【休日】
  土日　祝
  【休暇】
  年末年始休暇
  有給休暇
  夏期休暇
  慶弔休暇
  年休　初年度15日付与(4月入社の場合,それ以降は入社日に応じて付与)
  傷病積立休暇制度
  【休日メモ】
  年3回長期休日(年末年始、GW、夏期)

• 福利厚生

  正社員
  試用期間：有（3ヶ月）
  残業手当：その他
  通勤交通費全額支給
  Applied Employment insurance
  Worker’s accident compensation insurance
  Health insurance of UD Trucks and Social security pension of Japan
  社会保険　厚生年金　健康　労災　雇用
  Company rented apartment/house is supplied in accordance to the company’s regulation
  DC Pension plan / Retirement allowance
  Gym in the office (Only HQ),
  Membership of “Benefit Station”
  Canteen
  Shuttle bus services between Ageo station and HQ building
  借り上げ社宅・独身寮制度
  確定拠出年金・退職一時金
  ジム＠本社ビル内
  ベネフィットステーション
  社員食堂
  上尾駅と本社間のシャトルバスサービス

• 面接回数：２回

  面接回数：２回

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