IT Support Specialist

募集要項

• こだわり条件

  設立50年以上 語学（英語）を生かす 年間休日120日以上 土日祝日休み

• 仕事内容

  〇Summary〇
  
  This role provides day to day technical incident problem and configuration support for internal desktop
  systems software and hardware and IT infrastructure as well as basic support for local network servers　and business applications. Install configures and troubleshoots desktop systems and workstations and may assist with other issues in a heterogeneous environment. Communicates highly technical information to both technical and non technical personnel. May suggest hardware and software solutions or alternatives while adhering to the department standards policies and procedures. May participate in the development of information technology and other related processes and projects.
  Configuration imaging testing diagnosis and troubleshooting of hardware and software equipment for client. Follow specific configuration checklists and process for the configuration of assets for client.
  Ensure assets are tested the image is applied properly and any special configuration needs are
  addressed. This may include but is not limited to the operating system hardware specifications or any software applications. Hardware may include laptops desktops PDA's mobile phones and external hard drives.
  
  〇Essential Functions〇
  
  ※Position Functions （Include no more than 10 functions）
  ■Answer evaluate and prioritize requests for assistance from users experiencing
  problems with hardware software client networking telecommunications and audiovisual and other IT related technologies.
  Provide support for S N mobile devices （iPhones iPads etc.）
  Document and track work in ITSM （Incident management Ticket recording system） as appropriate assign tickets to other support or resolver teams and assist with the warranty repair process.
  Assist with maintaining asset inventory tracking and licensing information.
  Responsible for communicating site requirements to management.
  
  ■Responsible for limited training of site personnel on simple standard desktop software
  where possible…

• 職種分類

  IT・Web・ネットワークエンジニア ＞ 社内IT ＞ 情報システム企画・社内SE

• 業種分類

  医療・ヘルスケア・介護機器

• 応募条件

  ■Requirements■
  〇Education
  Bachelor’s degree in a Computer Science or Business discipline or
  equivalent work experience in a relevant technical area.
  
  〇Licenses/Certifications
  Microsoft Certified preferred Apple Certified or equivalent Apple/IOS
  experience a plus. MCSE CCNA PMP ITIL
  
  〇Experience
  [Business English Required]
  Experience and successful delivery of desktop support services
  User administration in Active Directory environment
  Strong knowledge of system integration and downstream impacts
  Experience of root cause analysis and problem solving methodologies
  Knowledge and understanding of the need to meet customer
  expectations and that all jobs must be completed to the satisfaction of
  the client/customer. Highly competent with desktop support for Office
  and Windows experience in problem solving and troubleshooting
  issue.
  
  〇Competencies
  Strong customer services skills including the ability to work
  continuously with operational departments to understand unstated
  business requirements
  Ability to work as part of a team with minimal supervision
  Ability to identify opportunities to improve operational and technical
  processes
  Excellent time management and planning skills
  
  〇Supervision Limited supervision required.
  
  〇Other
  SKILLS REQUIRED:
  ・ Successful Team member Supports and works effectively with others internally and externally to
  achieve common goals and objectives. Using appropriate methods and a flexible interpersonal style to
  help with the completion of team goals.
  ・ Improvement Focused. Thinks creatively outside the usual boundaries; questions the status quo;
  initiatives drives and manages new ideas to achieve the GBS IT vision and goals

• 年収

  800万円～1100万円
  800万円 - 1100万円

• ポジション

  メンバー

• 雇用形態

  正社員

• 勤務地

  東京都

• 勤務時間

  09:00 ～ 17:30

• 休日・休暇

  【有給休暇】10
  【休日】完全週休二日制
  土
  日
  祝日
  夏季休暇
  年末年始
  有給は入社月によって付与日数が異なります。詳細はオファー時に通知いたします

• 福利厚生

  【通勤手当】全額支給
  【社会保険】健康保険
  厚生年金
  雇用保険
  労災保険
  

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