Senior Customer Support Engineer

募集要項

• こだわり条件

  設立50年以上 語学（英語）を生かす 年間休日120日以上 土日祝日休み

• 仕事内容

  【Duties and Responsibilities】
  ■Take ownership on providing solutions/workarounds to customers until resolving issues.
  ■Perform onsite 3D printer installation and training to operators.
  ■Provide onsite/remote （e.g. phone email chat etc.） technical support to customers/partners/3rd party service providers about 3D printer to resolve technical application issues.
  ■Provide updates on a consistent basis and keep all parties including customers the team and the service groups in the headquarters.
  ■Provide support activities to 1st （field service） and 2nd （technical specialist） level according to requests from the manager / corporate.
  ■Communicate promptly technical escalations to the team / manager.
  ■Submit and present reports on customer visits escalated issues field problems etc. with a proper recording and closure of all issues on CRM.
  ■Accountable to drive the communication about technical product issues between the field and the corporate service groups in HQ. Ensure distribution of the relevant information within the regional technical community （RTS CSE Care Center）
  ■Support Product Management in new product launches （Material Hardware Software
  Upgrades）
  ■Review technical documentation based on local requirements and ensure the availability with
  Product management.
  ■Provide partners / customers with technical trainings. Prepare and deliver training session for
  technical staffs when needed.
  ■Participate on special projects and company initiatives as needed.

• 職種分類

  電気・電子・機械系エンジニア ＞ 電気・電子・半導体系 ＞ セールスエンジニア・サポートエンジニア（電気・電子・半導体）

• 業種分類

  電気・電子・半導体

• 応募条件

  ・ Mechanical / Electric / Electronic or relevant engineering degree.
  ・ 3+ years field service experience in a technical capacity in hardware related field.
  ・ Advanced business level Japanese （To communicate with customers）
  ・ Business level English （To communicate with people in US Israel etc.）
  ・ Good technical understanding and experience of multidisciplinary equipment ・ mechanics
  electronics and fluid systems combined with software networking and computer hardware.
  ・ Excellent reporting with transparency and troubleshooting skills.
  ・ Able to work with software/Saas e.g. Salesforce Teams etc.

• 年収

  700万円～1000万円
  700万円 - 1000万円

• ポジション

  メンバー

• 雇用形態

  正社員

• 勤務地

  東京都

• 勤務時間

  09:00 ～ 18:00

• 休日・休暇

  【有給休暇】10
  【休日】完全週休二日制
  （土・日）、祝日、夏季及び冬季休暇相当の休暇、慶弔休暇 等

• 福利厚生

  【通勤手当】全額支給
  【社会保険】健康保険
  厚生年金
  雇用保険
  労災保険
  

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